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Our Failure To Understand Ferguson: A Cognitive Explanation
…our flight to JFK, the first leg in a thirty-hour series of international flights, without notification. At the airport we learned that our savvier co-passengers had already filled the Delta flight that was our only alternative. I assumed that the system would somehow take care of us—we had paid good money and followed every rule—until our travel agent called with frantic instructions: “You must make this connection. Bribe two Delta passengers! P…
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