Blame Series Bonus: Why We Want That Dish For Free, an Uncut Interview with Bertram Malle
…. At least, for now, we have received some kind of compensation. This is important because we often experience feelings of unfairness. We have put in our part—we went to the airport, we paid for our ticket, we spent our time, we stood in line—and then the flight was cancelled. So there’s a discrepancy between the inputs and the outputs, there’s a sense of injustice and unfairness—that’s why compensation is so important. That’s also why dissatisfie…
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