An Open Letter to CEO Jeff Smisek On United Airlines’ Blasphemous Safety Video
Dear Mr. Smisek: Delayed flights, telephone customer care wait times, negotiations between United Continental Holdings and its employees: these are among the things with which this letter is not concerned, you may be relieved to know. Perhaps you would agree that in the final analysis, such things are of no concern. No, Mr. Smisek, this message is not the grievance of a disgruntled customer. It is a witness to an abomination. It is a plea for spi…
Read More