Our Failure To Understand Ferguson: A Cognitive Explanation
…ions were familiar to me—I’d been asking them about Ferguson lawmakers and JetBlue customer service representatives. “Institutions have power,” Malle continued. “They have an enormous influence, they can withhold goods or they can confer goods — and in your case, Jet Blue withheld the goods of you actually being able to take your flight. Now, we’d like to respond to these agents the same way we respond when individuals do things to us, and we use…
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