Our Failure To Understand Ferguson: A Cognitive Explanation
…rport we learned that our savvier co-passengers had already filled the Delta flight that was our only alternative. I assumed that the system would somehow take care of us—we had paid good money and followed every rule—until our travel agent called with frantic instructions: “You must make this connection. Bribe two Delta passengers! Pay them each $500 for their seat!” A Delta representative sincerely apologized: they couldn’t facilitate bribery. W…
Read More