Our Failure To Understand Ferguson: A Cognitive Explanation
…alled with frantic instructions: “You must make this connection. Bribe two Delta passengers! Pay them each $500 for their seat!” A Delta representative sincerely apologized: they couldn’t facilitate bribery. We would have to buy new, full-price tickets to Iran. On the phone with JetBlue’s customer service line that night, my righteous fury dissipated quickly. Could JetBlue really be to blame for bad weather, or a mechanical problem, or whatever sy…
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