Blame Series Bonus: Why We Want That Dish For Free, an Uncut Interview with Bertram Malle
…e, and also not such a frustration to deal with the amorphous agent of the airline as a whole. It doesn’t matter whether it’s the customer service agent or the person at the desk, who sat there, right when the doors were closed and the flight took off, just as you arrived. It doesn’t really matter who exactly provides some justice. The institution probably just prefers to funnel it through one channel, namely customer service, because then they ca…
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