Our Failure To Understand Ferguson: A Cognitive Explanation
…explaining a small group’s behavior,” he said, “like a team or a string quartet.” Larger collectives, like government agencies or corporations, are where it gets tricky. “First of all, we don’t even know who is in the institution,” he continued. “Who is a member and who is not? Who plays what role? What causal contribution do they make?” These questions were familiar to me—I’d been asking them about Ferguson lawmakers and JetBlue customer service…
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