Blame Series Bonus: Why We Want That Dish For Free, an Uncut Interview with Bertram Malle
…nfairness. We have put in our part—we went to the airport, we paid for our ticket, we spent our time, we stood in line—and then the flight was cancelled. So there’s a discrepancy between the inputs and the outputs, there’s a sense of injustice and unfairness—that’s why compensation is so important. That’s also why dissatisfied customers at restaurants want to get their dish for free, or get a free glass of wine, or a free dessert, because that bal…
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