Blame Series Bonus: Why We Want That Dish For Free, an Uncut Interview with Bertram Malle
…n’t have clear boundaries. Is it fair to say that one of the benefits of a customer service department is that it takes advantage of our psychological dispositions, preventing us from anthropomorphizing JetBlue as a single entity? All of a sudden we’re engaging with a particular person who seems distant from the event that has us calling in the first place? I think that’s an interesting idea. I think it depends entirely on how this person responds…
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